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Top 10
Software Apps
Best Apps Reviews 2019
IMsupporting is a web based live chat support software, which is designed for websites and eCommerce sites of all sizes.
★★★★★
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IMsuppritng is a web based live chat support softwares which is designed for websites and ecommerce sites of all sizes.
PROS:
- Easy to setup.
- Customer Support.
- User friendly interface.
- Real-time monitoring.
- Offline messages.
- Automatic routing.
- Unlimited live chats.
CONS:
- Customer support.
- Some functionalities missing when compared to its peers.
Paldesk is a live chat and omni-channel communication software that helps businesses to interact with website visitors and customers to resolve their queries.
★★★★★
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Paldesk is a live chat and omni-channel communication software that helps businesses to interact with website visitors and customers to resolve their queries.
PROS:
- Easy to use interface.
- Customizable interface.
- Automated response system.
- Tickets.
- Escalation.
- OmniChannel Integration.
- Smart Chat Routing.
CONS:
- Whatsapp integration.
Salesforce Live Agent is a live chat application that can be embedded in any website or application to interact with website visitors.
★★★★★
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Salesforce Live Agent is a live chat application that can be embedded in any website or application to interact with website visitors.
PROS:
- Easy to setup.
- Real-Time Live Chat Support.
- Multilingual Support.
- Track agent performance.
- Easily to manage workloads.
- Customer Profile.
- Customer Chat Sneak Peak.
- Chat routing.
- Agent Queue Monitoring
CONS:
- Available as an addon to Salesforce service cloud only.
- Expensive.
LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels.
★★★★★
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LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels.
PROS:
- Easy and simple interface.
- Ticketing software integration.
- Customization.
- Ip phone line configuration.
- Multichannel integration.
- Live Chat.
- Social Media integration.
- Performance tracking.
CONS:
- Whatsapp integration.
- Need to improve google maps integration.
- Users report outdated interface.
FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale.
★★★★★
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FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale.
PROS:
- Easy to setup.
- Real-time intuitive dashboard.
- Chatbots for automated messages.
- Segmentation of queries.
- In-app campaigns.
- Customer Satisfaction Score.In-app Support.
- Private notes.
- Push Notifications.
- Message Channels.
CONS:
- Users feel a bit expensive.
Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world.
★★★★★
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Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world.
PROS:
- Easy to setup.
- Chatbot.
- User friendly interface.
- Community forums to solve queries.
- Knowledge base.
- Live analytics.
- API.
- Realtime updates.
- create chat protocols.
- Supports mutliple locations and languages.
- Automatic ticket creation and SLA management.
CONS:
- Issues with support. Takes longtime to solve queries.
- Website performance deteriorates with Zendesk chat.
LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app
★★★★★
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LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app
PROS:
- Easy to setup.
- Realtime visitor monitoring.
- Monitor users’ visit history.
- Ability to see geographic location of visitor.
- Enable customers queue and begin chats with specific clients.
- Talk with unlimited customers in real time at the same time.
- Google Analytics and CRM integration.
CONS:
- Users report of high pricing.
- Reports of slowness in some browsers like UC browser and Edge.
SpyFu is basically a cloud-hosted keyword research tool, which provides useful information related to profitable keywords for ads and organic search that are being used by competitors.
★★★★★
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SpyFu is basically a cloud-hosted keyword research tool, which provides useful information related to profitable keywords for ads and organic search that are being used by competitors.
PROS:
- Domain searches
- Keyword research
- Competitor keywords
- Ads Campaign guidance
- Insights of keywords position
- Paid keyword research.
- API
- In-Depth SEO reports
CONS:
- Too much of information, hence high learning curve.
- Should have more keywords for different geographic locations.
- Issues with reporting.
- Question regarding accuracy of data.
Sitechecker is an all-in-one comprehensive tool-kit that helps you develop SEO strategies and measure the results and make efforts to increase the performance of the website.
★★★★★
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Sitechecker is an all-in-one comprehensive tool-kit that helps you develop SEO strategies and measure the results and make efforts to increase the performance of the website.
PROS:
- Powerful.
- User friendly
- Affordable
- Free analysis of websites.
- On-page optimization.
- Analytics and Reporting.
- Content Optimization.
CONS:
- Backlink data is not precise.
- Doesnot display competitor keyword volume.
Raven is a growing all-in-one comprehensive SEO platform loaded with many industry needed SEO tools built with advanced features.
★★★★★
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Raven is a growing all-in-one comprehensive SEO platform loaded with many industry needed SEO tools built with advanced features.
PROS:
- Easy to set up.
- Friendly customer support
- Email marketing.
- Cross-competitor research
- Social Media Management.
- PPC campaigns.
- Customizable Reporting.
- SEO keyword rank tracking
- Monitor Backlink profile
CONS:
- Could have provided more learning resources.
- Limitations in customizable reports.
Serpstat is a comprehensive all-in-one platform comprising of multiple SEO tools at one place.
★★★★★
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Serpstat is a comprehensive all-in-one platform comprising of multiple SEO tools at one place.
PROS:
- Keyword Research.
- Search Anaytics.
- Advertising Analysis.
- Content Marketing ideas.
- Competitor Research.
- Rank Tracking.
- Market Intelligence.
- On-Page Audit.
- Reports and Infographics.
- API
CONS:
- A bit expensive and disorganized pricing plans.
- User report of insufficient data when compared to Ahrefs and Semrush.
- Limitations in the usage of tools.
SE Ranking is a cloud-based software platform comprising of a set of SEO tools for keyword research, website ranking, keyword suggestion and grouping, backlink analysis, competitor analysis, website overall audit and much more.
★★★★★
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SE Ranking is a cloud-based software platform comprising of a set of SEO tools for keyword research, website ranking, keyword suggestion and grouping, backlink analysis, competitor analysis, website overall audit and much more.
PROS:
- Easy-to-use Interface.
- Excellent SEO reports
- Competition Analysis.
- Data Insights.
- Backlink monitoring
- Traffic and Analytics
- Keyword monitoring and analysis.
- Snippet testing.
- Website auditing
- On-Page SEO Audit
CONS:
- Social Media Analytics.
- SEO tools are not on par with competitors.
- Should have provided some learning resources.
