Top 10
Software Apps
Best Apps Reviews 2019
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IMsupporting
8.9/10

IMsupporting

IMsupporting is a web based live chat support software, which is designed for websites and eCommerce sites of all sizes.
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IMsuppritng is a web based live chat support softwares which is designed for websites and ecommerce sites of all sizes.
Ease of Use
8.9
Features
8.7
Value for Money
8.9
Customer Support
8.7
PROS:
  • Easy to setup.
  • Customer Support.
  • User friendly interface.
  • Real-time monitoring.
  • Offline messages.
  • Automatic routing.
  • Unlimited live chats.
CONS:
  • Customer support.
  • Some functionalities missing when compared to its peers.
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paldesk
9.1/10

Paldesk

Paldesk is a live chat and omni-channel communication software that helps businesses to interact with website visitors and customers to resolve their queries.
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Paldesk is a live chat and omni-channel communication software that helps businesses to interact with website visitors and customers to resolve their queries.
Ease of Use
9.0
Features
8.8
Value for Money
9.2
Customer Support
8.9
PROS:
  • Easy to use interface.
  • Customizable interface.
  • Automated response system.
  • Tickets.
  • Escalation.
  • OmniChannel Integration.
  • Smart Chat Routing.
CONS:
  • Whatsapp integration.
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salesforce sales cloud
Salesforce Live Agent is a live chat application that can be embedded in any website or application to interact with website visitors.
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Salesforce Live Agent is a live chat application that can be embedded in any website or application to interact with website visitors.
Ease of Use
9.3
Features
9.2
Value for Money
9.2
Customer Support
8.8
PROS:
  • Easy to setup.
  • Real-Time Live Chat Support.
  • Multilingual Support.
  • Track agent performance.
  • Easily to manage workloads.
  • Customer Profile.
  • Customer Chat Sneak Peak.
  • Chat routing.
  • Agent Queue Monitoring
CONS:
  • Available as an addon to Salesforce service cloud only.
  • Expensive.
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LiveAgentlogo
9.1/10

LiveAgent

LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels.
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LiveAgent is an ultimate helpdesk support solution to handle customer queries and support through multiple channels.
Ease of Use
9.1
Features
8.9
Value for Money
9.0
Customer Support
8.8
PROS:
  • Easy and simple interface.
  • Ticketing software integration.
  • Customization.
  • Ip phone line configuration.
  • Multichannel integration.
  • Live Chat.
  • Social Media integration.
  • Performance tracking.
CONS:
  • Whatsapp integration.
  • Need to improve google maps integration.
  • Users report outdated interface.
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freshchatlogo
9.3/10

FreshChat

FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale.
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FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale.
Ease of Use
9.0
Features
9.3
Value for Money
9.2
Customer Support
8.5
PROS:
  • Easy to setup.
  • Real-time intuitive dashboard.
  • Chatbots for automated messages.
  • Segmentation of queries.
  • In-app campaigns.
  • Customer Satisfaction Score.In-app Support.
  • Private notes.
  • Push Notifications.
  • Message Channels.
CONS:
  • Users feel a bit expensive.
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zendesklogo
9.5/10

Zendesk

Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world.
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Zendesk is a customer service solution software offering support to more than 200,000 in wide range of sectors across the world.
Ease of Use
9.1
Features
9.2
Value for Money
9.5
Customer Support
9.3
PROS:
  • Easy to setup.
  • Chatbot.
  • User friendly interface.
  • Community forums to solve queries.
  • Knowledge base.
  • Live analytics.
  • API.
  • Realtime updates.
  • create chat protocols.
  • Supports mutliple locations and languages.
  • Automatic ticket creation and SLA management.
CONS:
  • Issues with support. Takes longtime to solve queries.
  • Website performance deteriorates with Zendesk chat.
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livechat
9/10

LiveChat

LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app
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LiveChat is a customer service chat based software that helps to interact with support teams right from the website, social media and mobile app
Ease of Use
8.9
Features
8.5
Value for Money
8.9
Customer Support
8.5
PROS:
  • Easy to setup.
  • Realtime visitor monitoring.
  • Monitor users’ visit history.
  • Ability to see geographic location of visitor.
  • Enable customers queue and begin chats with specific clients.
  • Talk with unlimited customers in real time at the same time.
  • Google Analytics and CRM integration.
CONS:
  • Users report of high pricing.
  • Reports of slowness in some browsers like UC browser and Edge.
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spyfulogo
9/10

Spyfu

SpyFu is basically a cloud-hosted keyword research tool, which provides useful information related to profitable keywords for ads and organic search that are being used by competitors.
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SpyFu is basically a cloud-hosted keyword research tool, which provides useful information related to profitable keywords for ads and organic search that are being used by competitors.
Ease of Use
8.9
Features
8.5
Value for Money
8.9
Customer Support
8.5
PROS:
  • Domain searches
  • Keyword research
  • Competitor keywords
  • Ads Campaign guidance
  • Insights of keywords position
  • Paid keyword research.
  • API
  • In-Depth SEO reports
CONS:
  • Too much of information, hence high learning curve.
  • Should have more keywords for different geographic locations.
  • Issues with reporting.
  • Question regarding accuracy of data.
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sitecheckerlogo
8.7/10

Sitechecker

Sitechecker is an all-in-one comprehensive tool-kit that helps you develop SEO strategies and measure the results and make efforts to increase the performance of the website.
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Sitechecker is an all-in-one comprehensive tool-kit that helps you develop SEO strategies and measure the results and make efforts to increase the performance of the website.
Ease of Use
8.9
Features
8.8
Value for Money
8.9
Customer Support
8.5
PROS:
  • Powerful.
  • User friendly
  • Affordable
  • Free analysis of websites.
  • On-page optimization.
  • Analytics and Reporting.
  • Content Optimization.
CONS:
  • Backlink data is not precise.
  • Doesnot display competitor keyword volume.
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ravellogo
8.5/10

Raven

Raven is a growing all-in-one comprehensive SEO platform loaded with many industry needed SEO tools built with advanced features.
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Raven is a growing all-in-one comprehensive SEO platform loaded with many industry needed SEO tools built with advanced features.
Ease of Use
8.8
Features
8.4
Value for Money
8.4
Customer Support
8.2
PROS:
  • Easy to set up.
  • Friendly customer support
  • Email marketing.
  • Cross-competitor research
  • Social Media Management.
  • PPC campaigns.
  • Customizable Reporting.
  • SEO keyword rank tracking
  • Monitor Backlink profile
CONS:
  • Could have provided more learning resources.
  • Limitations in customizable reports.
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serpstat
9.5/10

Serpstat

Serpstat is a comprehensive all-in-one platform comprising of multiple SEO tools at one place.
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Serpstat is a comprehensive all-in-one platform comprising of multiple SEO tools at one place.
Ease of Use
9.5
Features
9.6
Value for Money
9.4
Customer Support
9.4
PROS:
  • Keyword Research.
  • Search Anaytics.
  • Advertising Analysis.
  • Content Marketing ideas.
  • Competitor Research.
  • Rank Tracking.
  • Market Intelligence.
  • On-Page Audit.
  • Reports and Infographics.
  • API
CONS:
  • A bit expensive and disorganized pricing plans.
  • User report of insufficient data when compared to Ahrefs and Semrush.
  • Limitations in the usage of tools.
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SERankinglogo
9.1/10

SE Ranking

SE Ranking is a cloud-based software platform comprising of a set of SEO tools for keyword research, website ranking, keyword suggestion and grouping, backlink analysis, competitor analysis, website overall audit and much more.
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SE Ranking is a cloud-based software platform comprising of a set of SEO tools for keyword research, website ranking, keyword suggestion and grouping, backlink analysis, competitor analysis, website overall audit and much more.
Ease of Use
9.3
Features
9.2
Value for Money
9.2
Customer Support
9.4
PROS:
  • Easy-to-use Interface.
  • Excellent SEO reports
  • Competition Analysis.
  • Data Insights.
  • Backlink monitoring
  • Traffic and Analytics
  • Keyword monitoring and analysis.
  • Snippet testing.
  • Website auditing
  • On-Page SEO Audit
CONS:
  • Social Media Analytics.
  • SEO tools are not on par with competitors.
  • Should have provided some learning resources.
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