FreshChat

FreshChat

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9.3/10 (Expert Score)
Product is rated as #3 in category Customer Support Software
FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale.
Ease of Use
9.0
Features
9.3
Value for Money
9.2
Customer Support
8.5
PROS:
  • Easy to setup.
  • Real-time intuitive dashboard.
  • Chatbots for automated messages.
  • Segmentation of queries.
  • In-app campaigns.
  • Customer Satisfaction Score.In-app Support.
  • Private notes.
  • Push Notifications.
  • Message Channels.
CONS:
  • Users feel a bit expensive.

About FreshChat


FreshChat is a coud-hosted chat application that helps to effectively interact with customers in all types businesses of any scale. It helps to  interact via chat in more personalized level and increase the customer support experience. Businesses use this tool to increase sales by interacting with potential customers in a more personalized way.

With FreshChat you will have the flexibility to answer multiple customers from single platform in a more efficient way. It helps customer support teams to work in more organized way, route the requests to respective teams and interact with prospects on social media, website and mobile.

Sales and marketing team can leverage the benefits of FreshChat to increase the sales by interacting with them by chat on the website itself. It is an ideal choice in eCommerce platforms where customer queries should be answered quickly. Freshchat can be used across the website, web app, mobile app, and even social messaging apps like Messenger. It has flexibility to integrates with many other business softwares and ticketing softwares to ensure that accountability and SLA is maintained in every customer request.


English.
Desktops, Android and iOS devices .
India, Australia, Brazil, Canada, China, Germany, Japan, Mexico, United Kingdom, United States.
Medium and Small Business.

Pricing

Starting from: $19/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

freshchatpricingplans

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Features

  • Real-time engagement
  • Activity hub
  • Notifications
  • Proactive chat
  • Catch up board
  • Multiple simultaneous chats
  • Chat transfer
  • Targeted messages
  • Message targeting rules
  • Customizable chat widget
  • Role management
  • Conversation histories
  • Website path tracker
  • Customizable default messages
  • Visitor categorization
  • Persistent chat
  • Geotargeting
  • API
  • Auto Routing
  • In-App Campaigns
  • Assignment Rules
  • CRM Auto-Upload
  • Bot
  • Event Triggered Messaging
  • Message Channels
  • Contextual Information
  • Welcome Messages
  • Integrated FAQs
  • FAQ search
  • Multilingual
  • Email
  • Bulk Actions
  • Integrations
  • Integrations
  • Email
  • FAQ search
  • Welcome Messages
  • Bulk Actions
  • Multilingual
  • Integrated FAQs

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Pros and cons


PROS:
  • Easy to setup.
  • Real-time intuitive dashboard.
  • Chatbots for automated messages.
  • Segmentation of queries.
  • In-app campaigns.
  • Customer Satisfaction Score.In-app Support.
  • Private notes.
  • Push Notifications.
  • Message Channels.

CONS:
  • Users feel a bit expensive.


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Benefits

  • Easy to setup on multiple communication platforms.
  • Categorize messages and conversations into custom groups.
  • Ability to automate the sales ecosystem with FreshChat.
  • Ability to provide help for customers even when an agent is not around.
  • Get answers to queries in 31+ languages.
  • Ability to track customer agents performance.
  • Flexibility to integrate with other business softwares.
  • Measure speed of response, conversation trends, resolution time, and deep dive into any team member’s workload.

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FAQ

What are the main features of App?

  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs  

What type of pricing plans does App offer?

Starting from: $19.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)

What languages does App support?

English

Does App offer an API?

Yes, FreshChat have API .

Specification: FreshChat

Best For

Large Business, Medium Business, Small Business

Free Trial

Available

Pricing Plans

14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month.

Device Supported

IOS, Mac OS, Windows

Deployment Type

Cloud Hosted, On Premise, Open API, SaaS

Campaign Management

Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation

Email Marketing Features

Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking

Mobile Platforms

Android, iOS

Reporting and Analytics

Real Time Analytics, Web Analytics

Subscription Management

Yes

Customer Support

Email, Live Support, Phone, Tickets

Activity Tracking

No

Activity Management

No

Content Management

No

Customer Segmentation

No

Starting Price

$29/month

Videos: FreshChat

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