Paldesk is a live chat and omni-channel communication software that helps businesses to interact with website visitors and customers to resolve their queries. It is an easy to setup software which is used for ecommerce websites, business websites and other applications to make customer interaction easier and increase the leads. With Paldesk, businesses can leverage the flexibility to provide customer support from multiple devices from whereever they can.
The agents can work on multiple queries simultaneously and route the relevant requests to concerned teams. This was not possible with phone call support as one customer is only possible with phone. Paldesk is integrated with ticketing software where a ticket is being created automatically when client raises request. It is easier to track the workload and distribute to the agents to resolve the tickets on time. It is an easy-to-use software where customers feel comfortable and friendly while interacting with agents just as text messaging apps.
Paldesk can be customized as per the requirement of the business and create a personalized widget to embed in websites. The incoming requests from customers are displayed on the dashboard and each request is automatically routed to the concerned agent agent’s skills, contact channel, type of issue, and contact history.
Paldesk enables to answer queries with automated massages when agents are not available during out of office hours. It seamlessly integrates with ticketing software and business softwares to create a request and route to the agent, escalates to next level if the issue is not resolved in the specified SLA. Paldesk is an essential software to streamline the customer interaction management. Additionally, it provides feedback forms and easy popup functionality, gather the data to make improvements from time-to-time.
All Tech App is a tech marketplace where businesses can discover the app that is best suit for them, review, and manage the technology products they require for the better functioning of the business and enable to reach the business goals effectively. Our mission is to advise businesses and professsional to find the best softwares and apps that best suits their purpose and their goals.