Salesforce Live Agent

Salesforce Live Agent

Add your review
Add to wishlistAdded to wishlistRemoved from wishlist 0
Add to compare
9.3/10 (Expert Score)
Product is rated as #3 in category Customer Support Software
Salesforce Live Agent is a live chat application that can be embedded in any website or application to interact with website visitors.
Ease of Use
9.3
Features
9.2
Value for Money
9.2
Customer Support
8.8
PROS:
  • Easy to setup.
  • Real-Time Live Chat Support.
  • Multilingual Support.
  • Track agent performance.
  • Easily to manage workloads.
  • Customer Profile.
  • Customer Chat Sneak Peak.
  • Chat routing.
  • Agent Queue Monitoring
CONS:
  • Available as an addon to Salesforce service cloud only.
  • Expensive.

About Salesforce Live Agent


Salesforce Live Agent is a live chat application that can be embedded in any website or application to interact with website visitors. It aids customer support team to answer the queries 24/7 effectively when somebody needs their attention. The benefit of using Salesforce Live Agent is it enables to communicate with multiple customers simultaneously by a limited support team. This was not possible with traditional support on phone call, which enables to communicate one customer at one time.

Salesforce Live Agent can be easily setup on any website or application by embedding a small piece of code on the website and get going instantly. It also helps to track each representative workload and performance and optimize it to provide better service. With its analytics and reporting feature, it generates actionable insights and helps businesses to take vital decisions.

Salesforce Live Agent seamlessly integrates with business softwares and other tools for enhanced functioning. It comes with many key features such as multilingual support, chat routing, customer profile, in-depth metrics and customer chat sneak peaks. As Salesforce Live Agent is part of Salesforce Service Cloud Suite you can take it as add on to increase customer satisfaction and loyalty, thereby increasing the customer retention.


English, Arabic, Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Thai.
Desktops, Android and iOS devices .
India, United States, Canada, United Kingdom, Australia, China, Japan, Germany.
Large, Medium and Small Business.

Pricing

Starting from: Contace Vendor

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Note: Contact Salesforce for price plans.

back to menu ↑

Features

  • Real-Time Live Chat Support.
  • Personalized Messages.
  • Snap-ins
  • Multilingual Support
  • Customer Profile
  • Chat Routing
  • Customer Chat Sneak Peak
  • Pre-Written Messages
  • Private Messages
  • Real-Time Agent Coaching
  • Agent Queue Monitoring
  • Agent Performance Metrics
  • Instant Message Sessions Metrics

back to menu ↑

Pros and cons


PROS:
  • Easy to setup.
  • Real-Time Live Chat Support.
  • Multilingual Support.
  • Track agent performance.
  • Easily to manage workloads.
  • Customer Profile.
  • Customer Chat Sneak Peak.
  • Chat routing.
  • Agent Queue Monitoring

CONS:
  • Available as an addon to Salesforce service cloud only.
  • Expensive.


back to menu ↑

Benefits

  • Real time and personalized interaction.
  • Customer support made simple and effective.
  • Increase representative productivity.
  • Analytics and reporting enables strategic decision making.
  • Consistency and Accuracy in overall customer experience.
  • keyboard shortcuts to add pre-written messages for a quicker reply.
  • Ability to handle multiple queries simultaneously.
  • Ability to integrate with business softwares and tools.

back to menu ↑

FAQ

What are the main features of App?

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)

What type of pricing plans does App offer?

Starting from: $15.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)

What languages does App support?

English

Does App offer an API?

Yes, Salesforce LiveAgent have API .

Specification: Salesforce Live Agent

Best For

Large Business, Medium Business, Small Business

Free Trial

Available

Pricing Plans

14 Day Free Trial, Yearly pricing starts at $7.49 per month, Monthly pricing starts at $9.99 per month.

Device Supported

IOS, Mac OS, Windows

Deployment Type

Cloud Hosted, On Premise, Open API, SaaS

Campaign Management

Campaign Analysis, Campaign Management, Campaign Scheduling, Campaign Segmentation

Email Marketing Features

Automate Email Scheduling, Email Invitations & Reminders, Email List Building, Email Templates, Email Tracking

Mobile Platforms

Android, iOS

Reporting and Analytics

Real Time Analytics, Web Analytics

Subscription Management

Yes

Customer Support

Email, Live Support, Phone, Tickets

Activity Tracking

No

Activity Management

No

Content Management

No

Customer Segmentation

No

Starting Price

$29/month

Videos: Salesforce Live Agent

User Reviews

0.0 out of 5
0
0
0
0
0
Write a review

There are no reviews yet.

Be the first to review “Salesforce Live Agent”

Your email address will not be published. Required fields are marked *

Register New Account
Reset Password
Compare items
  • Total (0)
Compare
0